The majority of our products are shipped via UkrPoshta from our main warehouse in Kherson, Ukraine.
EU orders are when possible shipped from our EU warehouse in Rødovre, Denmark.
All orders include local VAT where required. Do not worry, you will not be charged VAT or handling fee when receiving your order.
You can track your order via our order tracking page.
Packages shipped from our Ukrainian warehouse are shipped with UKRPoshta. Orders typically leave our warehouse within 2 working days and Ukraine within 5 working days. The average global delivery time is just around 10 working days. That said, it differs a lot from country to country, and we now and then see delivery times of up to 30 working days. As soon as your order has been shipped, you will receive a tracking code via email.
Packages shipped from our Danish warehouse are shipped via the best possible option of DHL, UPS, FedEx and GLS. Orders typically leave our warehouse on the first working day after the order was placed. Delivery time is typically around 5 working days but differs from country to country. As soon as your order has been shipped, you will receive a tracking code via email.
If you urgently need your order, please contact us before ordering. In this case, we can advise on what products we have in stock in Denmark for fast delivery or we can give you an offer on Express Shipping from our main warehouse in Ukraine. Expect express shipping from Ukraine to cost around €40-50, instead of our regular €15 flat shipping rate.
All packages will be wrapped in a black stretch film for double security and fixed crosswise with heavy-duty packing tape.
*Small or hard not fragile items like wooden paddles will be sent in a padded envelope.
Will the package have return to sender details?
Courier services require us to have a return address on all orders. This will be the address of our warehouse in Kherson, Ukraine or Rødovre, Denmark. Will not include ‘PainfulTouch’ in the address.