Last updated May 10th, 2017

Privacy Policy

General value the privacy of our customers greatly and takes every known precaution to guard the information collected from unauthorised use.

We may collect the following personal information; email, address, country and telephone number, as entered by you on our site.

We also store technical information such as but not limited to; IP address, browser version, operating system and information related to the link you followed getting to our site.


We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time and to personalise the contents our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website to monitor how we are performing.

Newsletter and e-mails

We collect email information via email subscription forms, completed checkouts and marketing campaigns to use for our newsletter. We do not resell or share this information. You can always unsubscribe from our newsletter by clicking the unsubscribe link that you will find in the footer of all emails sent by us.

Payment Information

All payment processing is managed by 3rd part payment processors such a PayPal. It will be the payment processor that you choose on the checkout page, that will manage and store your credit card information. Painful Touch does not have access to your credit card information.

Data Encryption

All information we collect via our website is sent to our secure server via a secure SSL-encrypted connection. We use, and you can check the status of our certificate in the footer of the site.

Terms & Conditions

Shipping & Handling

We offer a global flat shipping rate at €15, no matter the number of ordered items, size or weight. Shipping is the standard economy, and packages normally arrive within 5-10 working days, depending on your location.

All items are shipped within three working days unless you receive other information from our customer support shortly after your order. Our hand made leather items are custom made when ordered and normally ships within 14 days.

As soon as we have shipped your order, we will send you a tracking code. If you do not receive this email, please check your spam folder looking for an email from

Discreet Packaging

Orders are delivered, in a neutral box or envelope that fits the item(s). The return address will say e-trade Dynamics with no mentioning of the Painful Touch brand. Package declaration will normally say tools, toys or gadgets.

Custom Fees

Our items are in general shipped out of  Ukrainian warehouse. We always take possible custom fees into consideration, when declaring custom value on a package. If anything you would like us to add to the declaration, please add in “Order Notes” during the checkout process.

All customs fees and charges (if any) are to be paid by the buyer. We as the seller bare no responsibility for any charges or fees that may occur.

Product Guarantee

We offer a 14 days product guarantee. If your order arrives damaged, not working or not working as described, please contact us within 14 days for a solution. Some of our brands offer a longer warranty, in this case, the warranty period is to be found in the product description.

Price Guarantee

We offer a 100% price match against all other European, US or Russian-based online sex/BDSM/leather toy sellers. For a shop to be considered European, the US or Russian-based it has to ship out of Europe, North America, Russia or a former USSR country. Our Price Guarantee calculates as “Price of item + shipping = Price to Guarantee”. So if you have purchased an item from our store at €50+€15/shipping and you find the same item listed at let’s say at €40+€15/shipping. Then we will refund you €10, as this being the difference between the two total prices. For our Price Guarantee, we always use our €10 flat shipping rate and not our €25 express rate, even if you added express shipping to your original order. Price Guarantee calculations are made from the starting point of what it would cost to order one item. Only offers that everyone can take advantage of without the need of any form of coupon code or club membership qualifies for Price Guarantee. To claim our Price Guarantee; you will need to contact us at, no later than 14 days after you completed your purchase, at our store. There are no restrictions regarding special offers or similar – we will match all prices. The only requirement is that the offer, we are to match, is visible when we have a look. The product has to be identical and from the same producer. In case you find the product listed in £/$ and not € – the Price Guarantee is calculated using the exchange rate valid on the day, where you send us the Price Guarantee claim. Price Guarantee is normally refunded via the same payment method, as used for the original purchase. In the case that not possible to refund via this payment method, we reserve the right to offer a refund via Paypal or Bitcoin. In the case that, we are not able to refund via the original purchase method and you as a buyer are not able to receive a refund via Paypal or Bitcoin, we reserve the right to issue a voucher instead.

Return Policy

14-day return right – For whatever reason, if you are unsatisfied with your order within 14 days you can return it to us in new condition for a full refund (you will need to cover the return posting to our warehouse office).

Cancellation Policy

It is possible to cancel an order until it has shipped from our warehouse. If you do so, you can either receive a full refund or a credit voucher. For all orders that have shipped, we refer to our “Return Policy”-

General Terms

Intellectual Property Rights is the sole owner or lawful licensee and/or affiliate of all the rights related to the website and the site content. Our logo and other unique graphics are registered trademarks.

Force Majeure

Under no circumstances shall be held reliable for any delay, failure or similar resulting directly or indirectly from acts of nature, internet failures, computer errors, electrical power failures, civil disturbances, governmental actions, orders of foreign courts or any other incident beyond our control.

Limited Liability

As a user of you recognise to hold, our affiliates, directors and employees harmless, from any losses, damages, claims, liabilities (including legal cost) which may occur, directly or indirectly, as a result of trade or use of any product purchased from

By placing an order at PainfulTouch, you agree to our terms and conditions. reserves the right to change its terms and conditions at any given time without prior notice. The latest and valid terms and conditions will always be available on this page.


If you have any questions related to our Terms & Conditions or Privacy Policy you can contact us via our contact form.

Company Information operates on behalf of e-trade Dynamics Ltd, 15/f Radio City, 505 Hennessy Road, Causeway Bay, Hong Kong. All support and physical order handling are carried out by our Ukrainian subsidiary.